This app is not for emergency purposes - if you are in a crisis, call 911 immediately.
Who we are:
META CP LLC (collectively, “META”, “we”, or “us”) is a technology platform (“Platform”) that enables visitors, users, and others to identify, engage with and receive mental wellness services from Mental Wellness Providers through the META website located at www.meta.app and other websites (“Website”) or our mobile application (“Application”), both controlled by META or one of its affiliates (collectively “Site”). META is NOT a healthcare provider, but rather has entered into an agreement with each participating Mental Wellness Provider to provide certain services.
Mental Wellness Providers are independent licensed, accredited, or certified mental wellness professionals or practices, which may include psychiatrist, psychologist, professional counselor, marriage therapist, social worker therapist, or other such professionals as determined by META. Each participating Mental Wellness Provider has entered into a contractual arrangement with META to receive certain services, including being listed as a provider on the Site and being granted access to the Platform to provide telehealth mental wellness services to patients.
What information do we collect and how?
We may collect certain identifying information from or about you in connection with your use of or submissions to the Site, including, but not limited to, your name, address, date of birth, email address, health information, health plan information, legal status, and credit card number (together, “Collected Information”). Any health or legal status information about you will be collected in the course of your receipt of services from authorized providers who help us provide the services via the Site consultations. Our use of such health or legal status information is governed by either our Notice of Privacy Practices and the Mental Wellness Provider’s NPP. In addition, we may retain the content of, and metadata regarding, any correspondence you may have with us or our representatives, regardless of the mode of communication by which such correspondence was made. This information helps us to improve the Site and the online content, materials, and services that we make available on the Site, and to more effectively and efficiently respond to both current and future inquiries.
Technologies such as: cookies or similar technologies, are used by Meta and our marketing and analytics partners. These technologies are used in analyzing trends, administering the Site, tracking users’ movements around the Site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by our partners on an individual as well as aggregated basis.
3rd Party Advertising:
We may partner with a third party to either display advertising on the Site or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on the Site and other sites in order to provide you advertising based upon your browsing activities and interests. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
The Site includes links to other Web sites whose privacy practices may differ from those of META. If you submit personal information (including any health information) to any of those sites, for example an authorized partner, different rules may apply to their use or disclosure of the information you disclose to them. We do not control the privacy policies or privacy practices of third parties, including our partners, and you are subject to the privacy policies and privacy practices of those third parties where applicable.
When you click on links on the Site you may leave our site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements and/or policies.
The Site may offer publicly accessible blogs, community forums, customer rating and or other testimonials. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
How will we use the information you provide us?
If you wish to subscribe to our promotional emails, we will use your name and email address to send them to you. Out of respect for your privacy, you may choose to stop receiving our promotional emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us.
With whom do we share the information we collect?
We may share Collected Information with authorized agents in order to provide services to you, and for other lawful business reasons. If all or part of META is sold, merged, or otherwise transferred to another entity, we may transfer Collected Information to such entity as part of that transaction. You will be notified via email and/or a prominent notice on the Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. In certain situations, META may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We may provide your personal information to companies that provide services to help us with our business activities. These companies are authorized to use your personal information only as permitted by law and only as necessary to provide these services to us.
What choices do you have?
When corresponding with META or our representatives, or when making a request for information or otherwise interacting with us or others through the Site, you choose what information to supply, what questions or comments to submit, whether you wish to receive further information, and by what method of communication such information should be delivered. Please take care to share only such information as is needed or that you believe is appropriate. You are under no obligation to provide us with personally identifiable information, but without it we may not be able to provide you the services you request. You may contact us as indicated below if at any time you would like to ask us about our data collection practices and our information security policy.
Upon request, META will provide you with information about whether we hold any of your personal information. You may correct, update, amend your personally identifiable information (“PII”), delete inaccuracies or deactivate your web accessible account by emailing us or calling us. We will respond to your request within a reasonable timeframe.
How Do We Protect Information Collected About You?
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your California Privacy Rights
California Residents have special protections under state law regarding the access and use of personal information. See CA Civil Code Sec. 1798.80-1978.84. California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident, you may request this information once per calendar year by writing to us at the address below.
Any questions? Please contact us at:
META CP LLC
1100 W Lake Cook Rd., Suite 110
Buffalo Grove, IL 60089
Phone: 833-844-meta (6382)
We will respond to your inquiry within thirty (30) days.
Our commitment to your privacy
For everyone who enters into a service agreement with META through this Site and becomes the client of a Legal Services Provider, META requires the Legal Service Provider to offer a Lawyer Engagement Letter that indicates how confidential legal information will be used, disclosed and stored. If you would like more information regarding your privacy, please refer to the Lawyers Engagement Agreement.
Last Updated: November 2023